Terms & Condtions

Last updated: November 25, 2022

These general terms and conditions of sale (“CONDITIONS OF SALE”) govern the offering, sale, and delivery of all the goods and/or provision of all services (hereinafter jointly referred to as “THE GOODS”) from or on behalf of STEP UP FLOORING.

1.    Terms and Conditions

• STEP UP FLOORING shall not be bound by any terms and conditions of purchase of the Failure by STEP UP FLOORING to object to any terms and conditions of purchase set by the Customer shall in no event be construed as an acceptance of any terms and conditions of purchase of the Customer. Neither STEP UP FLOORING’s commencement of performance nor STEP UP FLOORING’s delivery of the Goods shall be deemed or constituted as acceptance of any of the Customer’s terms and conditions of purchase.
• These Conditions of Sale may only be varied or waived by a duly executed written agreement between STEP UP FLOORING and the Customer. Save for any special terms set out in STEP UP FLOORING’s quotation or in any warranty, user, and care instruction card which may be supplied with the Goods, where the Customer seeks to rely on any document purporting to contain any term or condition which is in conflict with these Conditions of Sale then such conflicting provisions shall not apply to the parties unless the document specifically refers to these Conditions of Sale and specifically records that these Conditions of Sale are being
• STEP UP FLOORING shall notify the Customer of any proposed amendments to these Conditions of The amended Conditions of Sale shall apply to transactions between STEP UP FLOORING and the Customer concluded after acceptance thereof by the Customer as envisaged in clause 2.3.

2.    Quotations and Orders

• STEP UP FLOORING shall prepare a quotation for the supply and/or installation of special order goods (“quotation”) containing inter alia details and specifications relating to the Goods to be supplied to the Customer together with any accessories including, but not limited to the quantity, price, terms for payment, delivery, and installation requirements (if applicable) and special
• Unless expressly stated to the contrary by STEP UP FLOORING, quotations issued by STEP UP FLOORING in whatever form, will be valid for a period of 14 (fourteen) days from the date of issue thereof. STEP UP FLOORING shall be entitled to amend a quotation and/or refuse to accept an order placed after the aforesaid period without any obligation to furnish reasons therefore to the
• Orders must be placed by the Customer by indicating its acceptance of the terms of the quotation and these Conditions of Sale by signing the quotation and these Conditions of Sale in the space provided therefore and handing, faxing, or emailing the duly signed quotation form and Conditions of Sale directly to the person specified therein. The Customer explicitly acknowledges that he/she understands the conditions of the quotation/order and that all abbreviations contained therein are understood.
• Orders will become binding on STEP UP FLOORING only upon receipt of a signed acceptance of quotation and Terms and Conditions of Sale and once confirmation of order is issued to the Customer.
• The confirmation of any order may be subject to prior credit approval by STEP UP FLOORING and for this purpose, the Customer acknowledges and agrees that STEP UP FLOORING may use the service of a credit bureau to obtain a consumer and/or creditworthiness rating and/or other relevant credit

3.    Price and Discounts

• The Goods are sold by STEP UP FLOORING to the Customer at the price stated in the quotation. The price is inclusive of Value Added Tax, delivery, and installation (if applicable). All other customs, duties, and taxes payable in respect of the Goods shall be paid by the Customer including, without prejudice to the generality of the foregoing, demurrage, surcharges over and above the normal or Value Added
• STEP UP FLOORING may allow discounts as specifically agreed upon provided that such discounts shall not be allowed on any Goods where payment is

4.    Delivery, Installation, Risk, and Ownership

• The Customer acknowledges that the time for delivery and/or installation of the Goods is dependent upon the availability of component goods/materials, production scheduling/capacity, and is subject to installers’ work schedules. Accordingly, any delivery and/or installation date specified in the quotation is an estimate only and STEP UP FLOORING shall not be bound by that date but will make reasonable efforts to deliver and/or install the Goods by that date. If no delivery and/or installation date is stipulated in the quotation, then STEP UP FLOORING will deliver and/or install the Goods as soon as it can conveniently do so. The customer shall not have any claim of any nature whatsoever against STEP UP FLOORING arising from late delivery and/or installation.
• In the absence of an agreement to the contrary, the Goods will be delivered in STEP UP FLOORING’ standard packaging. The cost of any special packaging requested by the Customer and agreed to by STEP UP FLOORING shall be determined by STEP UP FLOORING when issuing the quotation and will be added to and form part of the price.
• Regardless of whether the Goods are installed by STEP UP FLOORING or by the Customer itself, risk in and to the Goods will pass to the Customer on delivery at the premises nominated by the Customer. If the Goods are sold by the Customer to a third party who will be performing the installation themselves and are being transported by the Customer or the third party to a destination, then delivery shall be deemed to have taken place and risk in and to the Goods will pass to the Customer or the third party at the place of dispatch from STEP UP FLOORING thereof.
• Unless the Customer has requested an opportunity to inspect the Goods as provided for in clause 4.6, he/she must accept delivery at the agreed premises when delivery is tendered by STEP UP FLOORING, failing which:

• risk in and to the Goods shall immediately pass to the Customer; and
• the Customer shall be liable for the reasonable storage costs of the
  • Ownership in the Goods shall pass to the Customer only when all amounts due by the Customer to STEP UP FLOORING have been paid, notwithstanding delivery of the Goods and/or the fact that the Goods have been installed in any building or
  • When delivery is tendered by STEP UP FLOORING, the Customer may request a reasonable opportunity to inspect the Goods to ensure that they are of the type and quality contemplated when placing the order and/or comply in all material respects with the description and/or sample and/or reasonably conform to the material specifications stated in the quotation/order. If the Customer rejects delivery because the Goods do not comply with any of the requirements aforesaid, he/she must notify STEP UP FLOORING before the Goods are installed, failing which he/she will be deemed to have accepted delivery once the Goods are installed. The customer’s attention is drawn to the provisions of section 20(3) (b) of the consumer protection act no 68 of 2008 which provides that if after having been supplied to the customer, the goods have been permanently installed, affixed, attached, joined or added to or embedded within other property or goods, the customer shall have no right of return and refund. The customer must accordingly either inspect the goods prior to delivery, alternatively be present when the goods are delivered in order to examine them and ensure that they are acceptable prior to installation.
  • Any electrical power required for installation of the Goods shall be provided by the Customer to STEP UP FLOORING on request therefore and free of charge. STEP UP FLOORING shall in no way be liable in the event that the electrical power required to install the Goods, does not conform to Municipal Regulations. STEP UP FLOORING will not be responsible for any inadvertent damage caused when drilling into any wall or structure that leads to damage to water pipes or the electrical system or appliances.
  • If whilst installing the Goods, STEP UP FLOORING in its sole and absolute discretion considers that the building or structure into which the Goods are being installed or any portion thereof is not suitable for such installation for any reason whatsoever, STEP UP FLOORING may call upon the Customer to remedy the position at the latter’s sole cost and expense. The customer shall not have any claim of any nature whatsoever against STEP UP FLOORING and the customer hereby indemnifies and holds STEP UP FLOORING harmless against all/any claims which may be made against it arising out of any failure in the goods or defect therein or defective installation thereof attributable to any defect in the building or structure into which the goods are being installed or any portion thereof or as a result of a defect in the work carried out in relation thereto by the customer in terms of this clause 4.8.
  • Where the Goods are installed by the Customer itself or sold by the Customer to a third party for installation, the Customer shall be responsible for ensuring that the installation is carried out by properly trained workmen. The customer shall not have any claim of any nature whatsoever against STEP UP FLOORING arising from defective installation of the goods and the customer hereby indemnifies and holds STEP UP FLOORING harmless against all/any claims which may be made against it arising out of the defective installation of the goods as provided for in this clause 4.9. After delivery and/or installation the Customer shall indicate its acceptance of the Goods by signing the completion certificate/invoice in the space provided therefore and handing it to the deliverer/installer or by faxing or emailing it directly to the person specified therein within 3 (three) business days of delivery and/or installation. In the absence of receipt of the duly signed completion certificate/invoice within 3 days, the Customer will be deemed to have accepted the goods and/or the installation as being in good order and/or satisfactorily installed.

5.    Payment

• Unless otherwise agreed in writing, a deposit is required on placement of the order and the balance to be paid prior to installation or delivery, whichever is applicable, provided that:-

• where the terms of payment are cash against delivery STEP UP FLOORING may postpone dispatch of the Goods until it receives payment; and/or
• if the Customer delays or postpones installation, then payment shall be made on the expiry of a period of 3 (three) days from the date upon which the Customer is informed that the Goods are ready for delivery and installation.
  • A failure by the Customer to pay any amount on the due date for payment will result in all amounts due by the Customer to STEP UP FLOORING becoming immediately due and payable and the Customer shall then be deemed to be in mora. Interest shall accrue thereupon at the rate prescribed in the Prescribed Rate of Interest Act, 55 of 1975 in respect of any amounts not paid on the due Any discounts granted shall be deemed to be revoked; the gross amount before deduction of discount shall then be the amount due.
  • A certificate issued by a manager of STEP UP FLOORING shall be prima facie proof of the amounts outstanding by the Customer.

6.    Breach

• Should the Customer breach any of these Conditions of Sale and fail to remedy such breach within a period of 5 (five) days of written notice to do so then, STEP UP FLOORING shall, at its election and without prejudice to any other rights which it may have in law, have the right to:

• cancel the order forthwith, without further notice to the Customer, remove and repossess the Goods and recover all damages which STEP UP FLOORING may have suffered consequent upon such cancellation; or
• abide by the order and recover from the Customer payment of the balance of the price then outstanding, which shall immediately become due and
  • The Customer agrees and acknowledges that in the event of:-
• the Customer suffering any civil judgement to be taken or entered against it;
• the Customer causing a notice of surrender of its estate to be published in terms of the Insolvency Act No. 24 of 1936 as amended;
• the Customer passing away;
• the Customer’s estate being placed under any order of provisional or final sequestration, provisional or final winding up, or provisional or final judicial management, as the case may:

then STEP UP FLOORING shall, without detracting from any other remedies which may be available to be entitled to summarily cancel the order without notice to the Customer, and to rely on the provision of Clause 6.1 and re-possess the Goods should they not yet have been installed, or claim specific performance of all of the Customer’s obligations whether or not such obligations would otherwise then have fallen due for performance, in either event without prejudice to STEP UP FLOORING’ right to claim damages.

7.    Returns, Warranty and Claims

• After acceptance of the Goods as contemplated in Clause 4.6, the Customer shall lodge any complaints that the Goods do not reasonably conform to the material specifications stated in the quotation/order in writing to the address stated as STEP UP FLOORING’ domicilium citandi et executandi, which complaints must reach STEP UP FLOORING not later than 10 (ten) business days from the date of acceptance of the Goods and/or installation. Complaints will thereafter be dealt with in accordance with clause 7.5. The customer acknowledges that the goods are special order goods that have been purpose-made and that after installation thereof they will have been permanently installed, affixed, attached, joined, or added to, or embedded within a building or structure. The customer shall not have the right to return the goods to STEP UP FLOORING nor receive a full refund of the price paid. STEP UP FLOORING’ liability in respect of complaints determined as valid in terms of clause 7.5 shall therefore be limited to repair or replacement of non-conforming materials or components of the goods. The customer shall not have any claim of any nature whatsoever against STEP UP FLOORING if the incorrect goods are installed.
• Any complaints regarding defects in the Goods, shall be made in writing to the address stated as STEP UP FLOORING’ domicilium citandi et executandi, which complaint must reach STEP UP FLOORING not later than 10 (ten) business days in respect of any patent defect, and 7 (seven) business days from the date on which any latent defect becomes apparent, but in no event later than the end of the warranty period. Complaints will thereafter be dealt with in accordance with clause 7.5. The customer acknowledges that the goods are special order goods that have been purpose-made and that after installation thereof they will have been permanently installed, affixed, attached, joined, or added to or embedded within the building or structure. The customer shall not have the right to return the goods to STEP UP FLOORING. Save for any damage falling within the purview of section 61(5) of regulation 3(a) of the consumer protection act, no 68 of 2008, STEP UP FLOORING’ liability in respect of complaints determined as valid in terms of clause 7.5 shall therefore be limited to repair or replacement of defective materials or components of the goods.
• Any complaints regarding defective installation or faulty workmanship shall be made in writing to the address stated as STEP UP FLOORING’ domicilium citandi et executandi, which complaints must reach STEP UP FLOORING not later than 10 (ten) business days after installation of the Goods. STEP UP FLOORING may be requested to either:

• remedy any defect in the quality of the services performed; or
• refund the Customer a reasonable portion of the price paid for the services
  • Save for any damage falling within the purview of section 61(5) of regulation 3(a) of the consumer protection act, no 68 of 2008, neither STEP UP FLOORING nor any of its officers, employees, or agents shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise suffered by the customer, its family, employees, contractors and invitees arising from any cause in connection with the goods or their delivery and installation (including without limitation, any act, omission, or default on the part of STEP UP FLOORING, its agents, employees or sub-contractors) whether such loss or damage results from breach of contract, loss of profit or any other cause without limitation. STEP UP FLOORING shall take every care during the carrying out of the installation but shall not be liable for incidental redecoration consequent upon the execution of the work.
  • If STEP UP FLOORING receives a complaint from the Customer, STEP UP FLOORING shall conduct an investigation to determine whether or not the Goods do not reasonably conform to the material specifications of the order or are defective, as the case may be. The results of such investigation shall be submitted to the Customer, who shall be entitled to conduct its own investigation should it disagree with STEP UP FLOORING’s findings. Should any dispute arise between the parties as to the findings, then such dispute shall be referred to an expert for determination. The expert shall be appointed by agreement between the parties. Should the parties be unable to agree on the expert to be appointed within seven (7) days of the dispute being declared, then an expert shall be appointed by the President of the Arbitration Foundation of Southern Africa [“AFSA”]. Should AFSA not be in existence at the time, the nomination shall be made by the Chairman for the time being of the Gauteng Society of Advocates. The decision of the expert contemplated in this clause 7.5 shall, absent manifest error, be final and binding on the parties. The expert shall be required to use his/her best endeavours to ensure that his/her determination is made within thirty (30) days of his/her appointment and shall in making his determination take into account any submissions made by either of the parties. Any fees or disbursements incurred by the expert shall be borne by the parties in equal shares or in such other proportion as the expert may in his/her discretion deem fit. Nothing in this clause 7.5 shall prohibit either party from approaching an appropriate court for relief should it elect to do so.

8.    Warrantee

8.1 Thank you for purchasing a STEP UP FLOORING product. You can be assured that this product has been manufactured according to international standards and has been subjected to strict quality control procedures before it reached you. However, in the unlikely event that you discover any defects on the flooring panels upon opening the carton, please DO NOT INSTALL THEM. Kindly return them to your authorised distributor for a replacement or refund. It is very important to note that this warranty will not cover any defective material that has been installed without prior checking.

8.2 STEP UP FLOORING uses several reputable suppliers and the product warranty and application for each product differs. The product warranty is carried by the specific supplier of the product that STEP UP FLOORING re-sells and not by STEP UP FLOORING. It is the responsibility of the Customer to acquaint themselves with the warranty conditions, installation requirements, and product care instructions of every supplier. STEP UP FLOORING will refer every dispute or warranty claim to the relevant supplier. The decision to refuse or honour a warranty is at the sole discretion of the supplier to STEP UP FLOORING, who after reasonable inspection and examination of the application, site, terms of sale, age of floor, and other factors pertaining to the transaction and installation will decide at their own discretion to honour or refuse a claim. If the supplier decides to honour a claim, they will at their own discretion have the right to replace the floor partially or in full, or to supply a refund. The Warranty Terms and Conditions of every unique supplier will in every case apply to the product supplied or installed.

8.3 Warranty Exclusions:

Under no circumstances will this warranty cover damages caused by and/or in the following situations:

• Wood has natural occurring characteristics such as mineral streaks, variations in knots, grains, colours and shades. These are not considered

as defects and neither is the colour difference between any pictures and the real product.

• Installation of product with visible manufacturing defects.
• Indentation, scratches, or damage caused by spiked shoes, high heels, water, moisture egress, insects, animals or negligence.
• Accidents, abuse or misuse of the floor: e.g. surface damage caused by dropping/dragging sharp or heavy objects.
• Defects that arise due to circumstances occurring after the date of delivery.
• The Warranty does not include normal wear and tear, lack of or inappropriate maintenance, lack of care in use, failure to follow laying,

maintenance and care instructions, other lack of care, damage or other special circumstance relating to the purchaser.

• The floor was not maintained or used properly according to the recommended usage or maintenance procedures e.g. floor cleaning

with excessive water, industrial solvents etc.

• Due care not undertaken and laying in areas with high dampness. Relative humidity in the area must also be followed as advised by our supplier.
• In-correct expansion gaps – There must be gaps provided around all fixed objects (door frames, walls, door stops, Trellis door, etc.)
• Where floors were not properly acclimatized. It’s recommended that for 24 hours prior to installing any floors the boxes are stacked in the installation area in a horizontal position and off the concrete by at least 16mm.
• Floor is pinned/trapped down in any way, thus preventing the normal expansion /contraction of the product to cope with climatic changes.
• Exposure to extreme temperatures e.g. incorrect underfloor heating setting/operation.
• Surface defects that can only be seen from an angle source of light.
• Defects due to natural disasters or external violence, bad and rough handling, transportation, and storage beyond the control of STEP UP FLOORING or its suppliers.
• Fading caused by direct ultra violet radiation from direct sunlight exposure.
• Failure due to structural changes in the subfloor, settling of the building or uneven subfloor not adequately levelled.
• Visual and aesthetic changes including colour changes, variations in colour, gaps between floorboards, and changes in shape due to seasonal

variations or partial or full sunlight.

• If an expansion joint profile is not used on doorways between rooms as specified by the supplier for the specific product installed.
• No under-carpet or tile heaters are acceptable for use under the flooring panels. Please refer to your supplier specifications.
• The correct underlay and/or vapour barriers have not been used as required for the subfloor in question.
• Flooding caused by plumbing failures or natural causes.
• Floor is installed in saunas or bathrooms and any area prone to excessive water exposure.
• lf installed on top/over stuck down/glued to existing Parquet block or solid wood flooring or on top of old or existing carpet underlay.
• Trapped water underneath the flooring panels or underlay caused by air conditioning leakage etc.
• Office chairs must be fitted with soft wheels/castors or if nylon castors are being used, use protective mats/rubber pads underneath the chair.
• Flooring panels damaged during renovation work by others.

8.4 In the event that we find that a product which is the subject of any warranty claim has been abused, or misused, or neglected, or subjected to inadequate or improper handling or installation, or has been modified in any way, or is the subject of normal ‘wear and tear’, STEP UP FLOORING and the supplier involved may in our sole discretion elect not to refund, repair or replace the product.

8.5 The product warranty does not cover any labour cost or accessories associated with replacement of damaged material covered by the warranty. Consequential losses and any other costs whatsoever are not covered by the warranty.

8.6 The services provided as part of this warranty do not extend the original warranty period. The warranty is of diminishing value in the sense that it takes account of loss of value resulting from use: 1/25 annum. It is not transferable and will apply to the first buyer only.

8.7  STEP UP FLOORING warrants only that the Goods manufactured by it will conform to the material specifications of the order and as such be reasonably fit for the purpose for which they were manufactured and useable by the Customer. Save for the a foregoing no other warranties, whether express or implied or representations concerning the quality of the goods or their fitness for purpose or application will be binding upon STEP UP FLOORING unless set out in writing and signed by it. STEP UP FLOORING gives no warranties regarding parts or components supplied by others.

8.8  The customer acknowledges that he/she has read the warranty, and agrees to the terms and conditions contained therein.

9.    Surety

9.1  In the event that the Customer is not a natural person, then the signatory hereto binds himself/herself as surety and co-principal debtor in solidum with the Customer in favour of STEP UP FLOORING for the due payment of all amounts which may at any time be payable by the Customer to STEP UP FLOORING from any cause of action whatsoever and whether acquired by STEP UP FLOORING by way of cession or otherwise.

9.2  The surety further waives those benefits of excussion and division and of the legal exceptions non-numeratae pecuniae and non-causa bebiti and acknowledges himself/herself to be fully acquainted with the meanings of these terms.

9.3  These Conditions of Sale shall apply mutates mutandis to the suretyship contained in this clause 9.

9.4  The suretyship contained in this clause 9, is a continuing covering suretyship and shall remain of full force and effect notwithstanding any fluctuation in, or temporary extinction of the Customer’s indebtedness to STEP UP FLOORING. It may not be withdrawn, revoked, or cancelled by the Customer without STEP UP FLOORING’ prior written consent. Any consensual cancellation or withdrawal of this suretyship by the Customer and STEP UP FLOORING shall only be valid and effective if reduced to writing and signed by both parties thereto. Any admission of liability by the Customer shall be binding upon the surety.

10. Force majeure

10.1 STEP UP FLOORING shall not be liable in any way for any damage, loss, cost, or expense arising out of or in connection with any delay, restriction, interference, or failure in performing any obligation towards the Customer caused by any circumstance beyond its reasonable control, including, without limitation, acts of God, laws, and regulations, administrative measures, orders or decrees of any court, earthquake, flood, fire, explosion, war, terrorism, riot, sabotage, accident, epidemic, strike, lockout, slowdown, labour disturbances, difficulty in obtaining necessary labour or raw materials, lack of or failure of transportation, breakdown of plant or essential machinery, emergency repair or maintenance, breakdown or shortage of utilities, delay in delivery or defects in the Goods supplied by suppliers or subcontractors (“Force Majeure”).

10.2 Upon the occurrence of any event of Force Majeure, STEP UP FLOORING shall promptly inform the Customer by written notice thereof specifying the cause of the event and how it will affect its performance of its obligations. In the event of any delay, the estimated delivery date shall be the first day following the period after which the Force Majeure event terminates. However, should a Force Majeure event continue or be expected to continue for a period exceeding 30 (thirty) days after the estimated delivery and/or installation date, either party is entitled to cancel the affected part of the order without any liability to the other party.

11. General

11.1 Failure by STEP UP FLOORING to enforce at any time any provision of these Conditions of Sale shall not be construed as a waiver of STEP UP FLOORING’ right to act or to enforce any such term or condition and STEP UP FLOORING’ rights shall not be affected by any delay, failure or omission to enforce any such provision. No waiver by STEP UP FLOORING of any breach of the Customer’s obligations shall constitute a waiver of any other prior or subsequent breach.

11.2 In the event that any provision of these Conditions of Sale shall be held to be invalid or unenforceable, the same shall not in any respect whatsoever affect the validity or enforceability of the remaining provisions between the parties and shall be severed there from. The pertaining provisions held to be invalid or unenforceable shall be reformed to provisions satisfying the legal and economic intent of the original provisions to the maximum extent permitted by law.

11.3 The parties’ rights and obligations arising out of or in connection with these Conditions of Sale shall be governed, construed, interpreted and enforced according to the laws of South Africa.

11.4 For the purpose of any legal proceedings which may arise between STEP UP FLOORING and the Customer, the Customer hereby consents to the jurisdiction of:

(a) The High Court of South Africa; and/or

(b) The Magistrate’s Court having jurisdiction, notwithstanding that the amount in issue exceeds the jurisdiction of the Magistrate’s Court; and STEP UP FLOORING may in its sole and absolute discretion elect to institute any such legal proceedings in either of the courts described in (a) and (b) above.

11.5 The parties nominate as their domicilium citandi et executandi the addresses reflected on the cover page hereof as the address for service upon them of all notices and processes in connection with any matter relating to these Conditions of Sale.

11.6 The parties’ rights and obligations shall be binding upon and inure to the benefit of the parties and their respective successors, permitted assigns, directors, officers, employees, agents, and legal representatives. Termination of one or more of the rights and obligations of the parties, for whatsoever reason, shall not affect the provisions of these Conditions of Sale, which are intended to continue to have effect after such termination.

11.7 The headings contained in these Conditions are included for mere convenience of reference and shall not affect their construction or interpretation.

 

Your privacy is of the utmost importance to us.

At STEP UP FLOORING, we want to make your experience using our services satisfying and safe. We comply with South African data protection legislation – The Protection of Personal Information Act (POPIA) and as such, we have strict security procedures in place in respect of both the storage and the disclosure of any information that you have provided to us.

Please note, STEP UP FLOORING never shares any information about specific individuals with any external third party unless required to do so by law or in compliance with our regulatory obligations.

Because we gather certain types of information about you, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This statement discloses what information we gather and how we use it.

We have registered our Information Officer with the Information Regulator. We are a deemed Responsible party under the POPI Act and operate under the registration number indicated on page 1 of this quotation.

Please read our detailed electronic media policy on our website to learn more about us as well as how we process your personal data. This policy aims to provide, in brief, if some information about why we collect, use, and store your data.

PERSONAL DATA THAT WE COLLECT

The type of personal data we process about you may be:

• Your personal contact details as well as demographic information such as your name, age, gender, nationality, email ID, telephone number, etc. We may also collect details about your visits to our website for marketing stats and to improve our services.
• When you visit our website, we may collect your IP (internet protocol) address and information about your device, browser as well as your location.

Where you fill out our web form/application forms etc. to apply to be a customer of STEP UP FLOORING, we may also collect your financial information, financial services experience, and other information required for account set up including but not limited to, your employment details, sources of funds, bank and credit card details, etc.

• We may also process your identification documents submitted at the time of registration to perform Know Your Customer checks as well as identity verifications. (If you visit our premises, we may have photos or videos recorded of you)
• If you are a registered customer or have used any of our services, we may process your email behaviour i.e., if and when you have read our emails and how. We may also process data you have shared on public websites or social media.

 

HOW WE USE PERSONAL INFORMATION

We process your data in accordance with South African law as well as other applicable laws (for example the GDPR where applicable). Across our business practice, we ensure that your data is processed fairly and lawfully. Furthermore, we make sure that your data is processed for the purposes it was originally collected for, kept up to date, relevant and not excessive, not kept longer than necessary, and kept secure by adopting best industry practices. We require your personal data so that we:

• Comply with legal obligations;
• Provide services as requested by you under the contract entered with you and;
• Carry out other business activities in the Company’s legitimate interest where your rights to privacy do not override our business interest such as for the purpose of direct marketing.

 

SHARING

We may share your information with third-party processors that are contracted to STEP UP FLOORING for the provision of services such as: identity verification, fraud/sanctions screening, digital agencies, hosting providers, liquidity providers and other technical partners, banks, online payment service providers, legal advisors, regulators, law enforcement agencies, other legal bodies for crime prevention or national security, suppliers, installers, sub-contractors and staff members of STEP UP FLOORING.

YOUR RIGHTS

As a Responsible Party we, respect your right to privacy and all other rights as set forth in the data protection law. If we process data about you, you have the right to request or access information we hold about you. In order to access your information, you can send us a request at admin@stepupflooring.co.za.

Where your data is shared with a third party, we shall contact them for deletion unless this proves impossible or involves disproportionate effort.

CROSS-BORDER

STEP UP FLOORING can do business internationally and your data may be transferred across borders to countries with different levels of protection. Data transfers outside SA may be for the purpose of administration or storage. Our database development and management teams are located in SA. In limited circumstances, we may share your data with staff located in other countries for administration purposes or in order to process your payments. Where transfers are made outside of SA, we ensure all adequacy measures are satisfied for the security of your personal information. Where reasonably possible, we may pseudonymise or minimise data for protection. In some circumstances, we may share your data with entities in our group and staff located in other countries for administration purposes or in order to process your payments.

DATA RETENTION

We may retain your data as per our data retention policies per type of processing activity. We may be legally obliged to retain data for longer purposes under Anti-Money Laundering regulations and FAIS regulations.

DATA SECURITY

We do not share or sell your information other than as described in our policy. As a responsible party, we ensure our business practices and data processing activities are in compliance with the regulations, and our data processing staff is well-trained in processing your information. Our partners and third-party processors are all bound by strict data protection obligations through data processing contracts. Furthermore, we have adopted sound technical and compliance procedures to avoid loss, destruction, unauthorized access, or omission to your data.

COMPLAINTS

If you have any queries with regards to how we handle your information, require access to your personal information, or in case you have complaints, please write to our Information Security Team at admin@stepupflooring.co.za.

DETAILS OF REGULATOR

The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2017
P.O Box 31533
Braamfontein, Johannesburg, 2017

Mr. Marks Thibela
Chief Executive Officer
Tel No. +27 (0) 10 023 5200, Cell No. +27 (0) 82 746 4173
Complaints email: complaints.IR@justice.gov.za General enquiries email: inforeg@justice.gov.za